Diversity in the Workplace

About Course

Embrace the power of diversity with KVR Training’s Diversity in the Workplace online course. This course will equip you with the knowledge and skills to effectively manage a diverse workforce, fostering an inclusive environment that drives value and innovation. We will look at defintion of diversity and focus on understanding the impact that diversity has in the workplace. You will uncover skills to manage diverse teams, and resolve conflicts constructively. Designed to enhance workplace collaboration, this course empowers you to navigate and leverage diversity for organisational success.

Understand the concept of diversity and its significance in the workplace
Recognise the value of diversity and its impact on organisational success
Manage diverse team members to promote collaboration and productivity
Address disagreements and conflicts related to diversity with effective strategies
Conduct negotiations to resolve workplace conflicts and maintain a positive environment

Course Content

Managing a diverse workforce to add value
“Understanding others makes possible a better knowledge of oneself: any form of identity is complex, for individuals are defined in relation to other people – both individually and collectively – and the various groups to which they owe allegiance, in a constantly shifting pattern”.

Introduction
Diversity layer model
Types of diversity in the workplace
Diversity as a potential source of discrimination
Discrimination and government
Fair and unfair discrimination
Types of discrimination
The importance of workforce diversity
Diversity and conflict
From compliance to competitive advantage
The impact of bias, stereotyping and perceptions on dealing with diversity
Mechanisms to realise equality in SA
The Constitution of the Republic of South Africa

Understand the reality of diversity and its value
In this section we focus on the value a diverse workforce can add to a company. The diversity of talents, skills, approaches to problem-solving and other varied qualities that a diverse workforce brings to their jobs benefit colleagues, the employer and the customer alike.

Manage diverse team members

Introduction
Creating a successful, diverse workforce
Interactions to lead a diverse team
Recruiting
Management focus areas
Understanding and managing cultural diversity
Diversity training
Leading communication in diverse teams
Accommodate employees living with disabilities
Adapt your leadership style

Deal with disagreements and conflicts arising from diversity

Conclusion

Assessment

Gain your KVR Training certificate of completion on successful completion of the course quiz.

About Course

What Will You Learn?

Course Content

Introduction

Diversity layer model

Types of diversity in the workplace

Diversity as a potential source of discrimination

Discrimination and government

Fair and unfair discrimination

Types of discrimination

The importance of workforce diversity

Diversity and conflict

From compliance to competitive advantage

The impact of bias, stereotyping and perceptions on dealing with diversity

Mechanisms to realise equality in SA

The Constitution of the Republic of South Africa

Introduction

The benefits of diversity

Summary of key benefits

Using diversity to build stronger teams

Meet the diverse needs and goals of team members

Meet the diverse needs of clients and communities

Manage diverse team members

Introduction

Creating a successful, diverse workforce

Interactions to lead a diverse team

Recruiting

Management focus areas

Understanding and managing cultural diversity

Diversity training

Leading communication in diverse teams

Accommodate employees living with disabilities

Adapt your leadership style

Deal with disagreements and conflicts arising from diversity

Introduction

Managing incidents of conflict and disagreement

Avoiding

Accommodating

Compromising

Competing

Collaborating

Managing incidents of unfair discrimination and discriminatory practices

Use disagreements and conflict as opportunities for learning

Conclusion

Final tips for managers of diverse teams

Conclusion

Course revision video

Assessment

Assessment

Certificate of Completion