Conflict Management

Categories: Online Short Course
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About Course

Turn conflict into opportunity with KVR Training’s Conflict Management Online Course. Learn practical skills to resolve workplace challenges, strengthen teamwork, and create a more positive, productive environment. This course will assist you to identify root causes, turn disagreements into constructive conversations, and build stronger team collaboration.

What Will You Learn?

  • Identify and interpret the causes of conflict within the workplace
  • Apply effective strategies to manage and resolve conflicts constructively
  • Facilitate open communication to prevent escalation and promote understanding
  • Transform conflicts into opportunities for collaboration and workplace improvement

Course Content

Interpret and manage conflicts in the workplace
After completing this section, you will be able to: • Describe the main sources of conflict • Explain appropriate techniques in conflict management • Describe the appropriate action plan and strategies to manage conflict • Explain the attributes of an effective conflict manager

  • Introduction
  • The nature of conflict
  • Interpersonal workplace relationships
  • Types of conflict
  • Sources of conflict
  • Conflict caused by diverse personalities
  • Aggressive, submissive and assertive personalities
  • Unconscious bias and conflict resolution
  • Organisational conflict modes
  • Signs of conflict in the workplace
  • The positive and negative characteristics of conflict
  • Conflict and job retention
  • Conflict management techniques
  • Thomas-Kilman conflict management model
  • Avoidance
  • Accommodation
  • Compromise
  • Competition
  • Collaboration
    00:00
  • Management approaches
  • Categories of conflict
  • Eight steps to manage conflict
  • The Dynamic Conflict Model
    00:00
  • Representation of the Dynamic Conflict Model
  • Ways to prevent escalation of conflict
  • Use disagreements and conflict as opportunities for learning
  • Additional tips for conflict resolution
  • Preventing future conflict
  • Working with difficult people
  • Action plans and strategies to manage unfair discrimination
  • Selecting a workplace conflict management strategy and action plan
  • Methods to resolve conflict in relation to the Labour Relations Act
  • Conflict resolution strategies according to the Labour Relations Act 
  • The role of policies and procedures in preventing or resolving conflicts
  • Personal attributes and skills of a good conflict manager
  • Negative attributes to avoid or control
  • Conclusion

Course Revision Video

Certificate of Completion

Gain your KVR Training certificate of completion on successful completion of the course quiz.

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