Course Content
Interpret and manage conflicts in the workplace
After completing this section, you will be able to: • Describe the main sources of conflict • Explain appropriate techniques in conflict management • Describe the appropriate action plan and strategies to manage conflict • Explain the attributes of an effective conflict manager
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Conflict Management
About Lesson

Interpret and manage conflicts in the workplace


Introduction

Conflict is part of every workplace—but how you handle it makes all the difference. As a manager, leader or workplace team member, your role is to turn challenges into solutions, keeping the team focused, collaborative, and driving business success.

Conflict can be defined in a number of ways:

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