Course Content
Interpret and manage conflicts in the workplace
After completing this section, you will be able to: • Describe the main sources of conflict • Explain appropriate techniques in conflict management • Describe the appropriate action plan and strategies to manage conflict • Explain the attributes of an effective conflict manager
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Introduction
The nature of conflict
Interpersonal workplace relationships
Types of conflict
Sources of conflict
Conflict caused by diverse personalities
Aggressive, submissive and assertive personalities
Unconscious bias and conflict resolution
Organisational conflict modes
Signs of conflict in the workplace
The positive and negative characteristics of conflict
Conflict and job retention
Conflict management techniques
Thomas-Kilman conflict management model
Avoidance
Accommodation
Compromise
Competition
Collaboration
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Management approaches
Categories of conflict
Eight steps to manage conflict
The Dynamic Conflict Model
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Representation of the Dynamic Conflict Model
Ways to prevent escalation of conflict
Use disagreements and conflict as opportunities for learning
Additional tips for conflict resolution
Preventing future conflict
Working with difficult people
Action plans and strategies to manage unfair discrimination
Selecting a workplace conflict management strategy and action plan
Methods to resolve conflict in relation to the Labour Relations Act
Conflict resolution strategies according to the Labour Relations Act 
The role of policies and procedures in preventing or resolving conflicts
Personal attributes and skills of a good conflict manager
Negative attributes to avoid or control
Conclusion
Course Revision Video
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Course Revision Video
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Final Assessment
Conflict Management
Please complete previous Lesson first
Introduction
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