Course Content
Introduction
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Programme Overview
Managing a diverse workforce to add value
“Understanding others makes possible a better knowledge of oneself: any form of identity is complex, for individuals are defined in relation to other people – both individually and collectively – and the various groups to which they owe allegiance, in a constantly shifting pattern”.
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Understand diversity in the workplace
Define Diversity
Explore Diversity as a Potential Source of Discrimination
Explain the Implications of diversity for relationships
Deal with diversity issues
Understand the reality of diversity and its value
In this section we focus on the value a diverse workforce can add to a company. The diversity of talents, skills, approaches to problem-solving and other varied qualities that a diverse workforce brings to their jobs benefit colleagues, the employer and the customer alike.
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Explain the benefits of diversity
Explore ways of utilising diversity
Meet the diverse needs and goals of team members
Meet the diverse needs of clients and communities
Manage Diverse Team Members
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Strategies for promoting diversity
Identify diverse beliefs, values, interests and attitudes
Recognise common beliefs, values, interests and attitudes
Encourage diversity interaction
Be sensitive to and understand diversity
Conclusion
Diversity Short Course Revision Video
11:30
Assessment
Diversity in the Workplace
About Lesson

Programme Overview

 

Introduction

  Welcome to this learning programme that will lead you to greater understanding of:

  • Manage a diverse work force to add value. This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
  • Interpret and manage conflicts within the workplace. The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

Conduct negotiations to deal with conflict situations. This is intended for people who negotiate in dealing with conflict situations.  

 

Target audience

  This learning programme is intended for all persons who need to:

  • Manage a diverse workforce to add value
  • Conduct negotiations to deal with conflict situations
  • Interpret and manage conflicts within the workplace
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