About Lesson
Programme overview
Introduction
Welcome to this skills programme that will ensure qualified learners are capable of:
- Describing organisational structures and products/services for specific contexts
- Operating within a specific customer service system according to context requirements
- Identifying customer needs and expectations within specific contexts
- Communicating effectively with customers
- Choosing interpersonal behaviours appropriate for occupational situations
- Dealing with customer complaints according to specified procedures
Target audience
People working as managers of small businesses and junior managers of units in larger organisations.