Course Content
Introduction
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Programme Overview
Interpret and manage conflicts in the workplace
After completing this section, you will be able to: • Describe the main sources of conflict • Explain appropriate techniques in conflict management • Describe the appropriate action plan and strategies to manage conflict • Explain the attributes of an effective conflict manager
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Introduction
The main sources of conflict
Conflict management techniques
Describe action plans and strategies to manage conflict
Attributes of an effective conflict manager
Conclusion
References and Further Reading
Course Revision Video
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Course Revision Video
13:15
Final Assessment
Conflict Management
About Lesson

Programme Overview

 

 

Introduction

  Welcome to this learning programme that will lead you to greater understanding of:

  • Interpreting and managing conflict within the workplace

Target audience

 

  This learning programme is intended for all persons who need to:

  • Interpret and manage conflicts within the workplace

 

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