Course Content
Introduction
An overview of the programme content and structure including formative and summative assessment criteria and process.
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Module 1 – Use communication techniques effectively
After completing this module, the learner will be able to use communication techniques effectively, by successfully completing the following: • Discuss and explain a range of written and oral communication techniques used in the workplace and applicable communication theory. • Lead discussions and chair meetings. • Generate a variety of workplace reports using various data gathering techniques. • Deliver presentations.
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Module 2 – Understand knowledge management
After completing this module, the learner will be able to demonstrate knowledge and understanding of the concepts and components of knowledge management, by successfully completing the following: • Explain the driving forces of the knowledge economy with examples • Describe the components of a system for institutionalising knowledge management according to accepted knowledge management theory and practice • Explain the importance of knowledge management in managing the knowledge assets for achieving competitive advantage in relation to an entity • Explain the results of managing knowledge in relation to an entity
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Module 3 – Analyse a unit according to organisational knowledge management policies and procedures
After completing this module, the learner will be able to analyse a unit according the entity's knowledge management policies and procedures, by successfully completing the following: • Analyse the current practices in a unit in relation to the knowledge management policies and procedures of an entity. • Compare the knowledge management practices of a unit to those of other units in an entity • Interpret the findings of the analysis to identify strengths and weaknesses • Consolidate the findings in a report with recommendations on improvements within a unit and an entity
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Module 4 – Develop a knowledge management implementation plan
After completing this module, the learner will be able to develop a knowledge management implementation plan for a unit, by successfully completing the following: • Describe the role of the unit manager in implementing the knowledge management plan in relation to other role players in the entity • Develop an operational plan for managing knowledge in a unit in relation to the policies and procedures of an entity • Promote the operational plan within a unit and an entity in order to encourage commitment • Describe the implementation of the plan in accordance generally accepted knowledge management theory and practice
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Communications Management Programme
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