Introduction
An overview of the programme content and structure including formative and summative assessment criteria and process.
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Module 1 – Use communication techniques effectively
After completing this module, the learner will be able to use communication techniques effectively, by successfully completing the following:
• Discuss and explain a range of written and oral communication techniques used in the workplace and applicable communication theory.
• Lead discussions and chair meetings.
• Generate a variety of workplace reports using various data gathering techniques.
• Deliver presentations.
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Module 2 – Understand knowledge management
After completing this module, the learner will be able to demonstrate knowledge and understanding of the concepts and components of knowledge management, by successfully completing the following:
• Explain the driving forces of the knowledge economy with examples
• Describe the components of a system for institutionalising knowledge management according to accepted knowledge management theory and practice
• Explain the importance of knowledge management in managing the knowledge assets for achieving competitive advantage in relation to an entity
• Explain the results of managing knowledge in relation to an entity
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Module 3 – Analyse a unit according to organisational knowledge management policies and procedures
After completing this module, the learner will be able to analyse a unit according the entity's knowledge management policies and procedures, by successfully completing the following:
• Analyse the current practices in a unit in relation to the knowledge management policies and procedures of an entity.
• Compare the knowledge management practices of a unit to those of other units in an entity
• Interpret the findings of the analysis to identify strengths and weaknesses
• Consolidate the findings in a report with recommendations on improvements within a unit and an entity
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Module 4 – Develop a knowledge management implementation plan
After completing this module, the learner will be able to develop a knowledge management implementation plan for a unit, by successfully completing the following:
• Describe the role of the unit manager in implementing the knowledge management plan in relation to other role players in the entity
• Develop an operational plan for managing knowledge in a unit in relation to the policies and procedures of an entity
• Promote the operational plan within a unit and an entity in order to encourage commitment
• Describe the implementation of the plan in accordance generally accepted knowledge management theory and practice
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Module 5 – Devise and apply strategies to establish and maintain workplace relationships
After completing this module, the learner will be able to devise and apply strategies to establish and maintain workplace relationships, by successfully completing the following:
• Liaise and network with stakeholders
• Develop relationships with team members
• Establish relationships with managers
• Identify and minimise personal conflict
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